At United Elegance, we respect and value every customer. Since your trust is important to us, we want to be fully transparent.
Each of our pieces is custom made and handcrafted just for you; therefore, your order cannot be returned for a refund or cancelled once an order has been placed. If you have ANY questions about an item, please contact us BEFORE placing your order.
Please note that if you have ordered multiple items, we will batch them together as one shipment, unless otherwise discussed.
Returns for refund must be post-marked within fourteen (14) calendar days from your received date based on our tracking information. All merchandise must be unworn, in its original packaging with all tags, cards and boxes intact and in saleable condition. Returns with missing part(s) will not be processed. United Elegance reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
The customer is responsible for ALL shipping charges incurred and they are non-refundable. Customers are required to ship the return item with sufficient shipping packaging to prevent the item from being damaged during return transportation. Customers are responsible for any loss and/or damage that occurs during the return shipping process.
Please include our invoice (Proof of Purchase) in order for us to expedite your refund.
Please note that, unfortunately, we will not be able to accept any return for a refund outside of the fourteen (14) calendar day period and we will be forced to return the item back to you at your cost.